Support

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Have a question, found a bug, or need help with your account? Send us an email and we'll get back to you as soon as possible — usually within 24 hours.

support@dipdating.com

Frequently asked questions

A Dip is a matchmaking post created by a Matcher — someone who thinks two people on the app would be great together. They write a short note explaining why, and other Matchers can endorse the Dip. When enough people agree, the match is revealed to both people.
Not at all. You can sign up as a Matcher-only, which means your profile is completely hidden from the dating pool. You can browse, create Dips, and help others find love without being seen as someone who is available.
If you're in Find Love mode, your profile is visible to Matchers browsing the app — this is how you get matched. If you're in Matcher-only mode, your profile is hidden from everyone browsing for dates. You can change your mode at any time in your profile settings.
Go to Settings → scroll to the bottom → Delete Account. This will permanently remove your profile, photos, matches, and all associated data within 30 days. This action cannot be undone.
Once a match is revealed, you'll both be able to see who the Matchers were and the notes they wrote about why you'd work. From there, you can start a conversation directly in the app. There's no pressure — take your time.
On any profile or in any chat, tap the three-dot menu and select Report. You can also block a user from the same menu. All reports are reviewed by our moderation team. For urgent safety concerns, please email us directly at support@dipdating.com.
Yes, DIP is free to download and use. Core features including creating Dips, receiving matches, and messaging are free. Premium features may be introduced in future updates.